De-escalation: Tools for managing conflict and calming tensions
Learn how to prevent, interrupt, and effectively respond to escalation in both personal and professional settings. This session will explore the signs and stages of escalation, helping you recognize when tensions are rising and how to intervene before things spiral out of control. We’ll delve into proven de-escalation techniques, adrenaline management skills, and communication strategies that can help you stay calm and assertive during high-stress situations. Through practical exercises, you'll gain hands-on experience in applying these skills in a variety of workplace and public scenarios, empowering you to handle conflicts with greater confidence and composure.
Learn how to prevent, interrupt, and effectively respond to escalation in both personal and professional settings. This session will explore the signs and stages of escalation, helping you recognize when tensions are rising and how to intervene before things spiral out of control. We’ll delve into proven de-escalation techniques, adrenaline management skills, and communication strategies that can help you stay calm and assertive during high-stress situations. Through practical exercises, you'll gain hands-on experience in applying these skills in a variety of workplace and public scenarios, empowering you to handle conflicts with greater confidence and composure.
Learn how to prevent, interrupt, and effectively respond to escalation in both personal and professional settings. This session will explore the signs and stages of escalation, helping you recognize when tensions are rising and how to intervene before things spiral out of control. We’ll delve into proven de-escalation techniques, adrenaline management skills, and communication strategies that can help you stay calm and assertive during high-stress situations. Through practical exercises, you'll gain hands-on experience in applying these skills in a variety of workplace and public scenarios, empowering you to handle conflicts with greater confidence and composure.